Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎07-30-2012
Message 1 of 2 (1,982 Views)

HP Photosmart C6180 All in one printer, ink cartridge problem

I have an HP Photosmart C6180 All in one printer.  I got a message that i needed to replace the magenta cartrige.  For a while i could get around the message, but i finally replaced the cartige.  The ink level indicator on the main menu showed a full cartridge, but it kept asking for a new cartridge.  I could get around this message by pressing OK for a while, but now  the message is "Cannot Print" and there is no way to get around it.  I do not know if it is a printer problem or a cartridge problem.  I don't want to buy a new printer if it is a cartridge nor another cartridge if it is a printer problem (I already have a bunch of new cartridges that probably will not work with a new printer) .  Any ideas?  Thanks.

0 Kudos
Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 2 (1,961 Views)

Re: HP Photosmart C6180 All in one printer, ink cartridge problem

[ Edited ]

The printer might have something stuck in the RAM.  A hard reset should do the trick.  This document has the steps for a hard reset plus some other things you can try if that doesn't work.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation