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SHATZIE
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HP Photosmart C7180 All-In-One Printer paper jam. Short version label in stuck in rollers, HELP!

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HP Photosmart C7180 All-In-One Printer had a paper jam.  I tried pulling the paper out just like the directions said, only :smileyfrustrated:1/2 page label came out and 1/2 page label is stuck in the rollers,  It is not under warranty anymore.  And I need a manual or exploded diagram to take it apart. I know I will have to clean the rollers after I get the label out. SO  I'm looking for a service manual or instructions on taking it apart.  HELP!!!!!!!!!!!!!

 

Comeon.....someone has to know how to do something here.  I paid $400.00  for this machine new.  I am handicapped and my computer and printer are my world.  Please someone help me.

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lions99
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Hello,

 

You can try doing a hard reset first, and then try this document.

 

 

Hard Reset:

Take out the toner/cartridges

Unplug the power cord from the printer and wall

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer

Let me know the outcome

 

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SHATZIE
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Thanks for helping....I really appreciate it.  I'm not sure if I was clear, the 1/2 sheet label peeled off and is stuck to the rollers.  Any thoughts on that?

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lions99
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Can you try and remove the jam with tweezers? 

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smitpat
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Did you ever get an answer to this? I have the same problem. Label coiled around the rollers, stuck.

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