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Posts: 1
Member Since: ‎06-24-2012
Message 1 of 2 (504 Views)

HP Photosmart C7280 All-in-one Printer - Error B01AC6CE on Printer

[ Edited ]

The screen on my printer is showing what looks like a small round clock with hand at 12:00 with the following below: B01AC6CE (I assume an alpha numberic error code) on a blue screen. I can turn the printer off or unplug and restart and it comes back to this screen on the printer after the initial HP Splash screen with crawling color pallet at the bottom. Ther printer is connected to my computer using a USB but we normally print from several laptops wirelessly. I have No reason to believe this is an operating system, network or computer related issue as nothing has change, none of the devices can access the printer and the problem seems to be with the printer itself.


The last thing I printed was the Self Test Diagnostic Page (which allows me to provide the specifics below). Following the Seft Tet, the printer promptly quit and continues to through this error. Is the HP equivalent of the MS Blue screen of death?

Any help would be appreciated.


Model: HP Photsmart C7200 (labeled 7280 on machine) Series

Serial #: {Removed for privacy}

Serivce ID: 17356

Total Page Count 9,147

Firmware Ver: VIxxFN0724AR - 10

Duplexer Installed


System Events:

0000000776   0000069556   01   From_NVM  

0000000775   0000069666   01   2954541113

0000000774   0000069556   01   From_NVM



Did not get anything after the column headers for the History Log. Either printer experienced problem at this point or there was nothing to print and cycled to Blue screen mentioned above. 

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Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (488 Views)

Re: HP Photosmart C7280 All-in-one Printer - Error B01AC6CE on Printer

[ Edited ]

This may offer some help:


I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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