• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2014 03:23 PM

HP Recommended

I bought a new black cartridge today and when I installed it, I got an error message saying "Incompatible Print Cartridge". It said to refer to the status screen on the computer, but there isn't one. I put the old cartridge back in and I don't have any problem except there's no ink to print. I installed the new one numerous times, reset the printer, cleaned the contacts, tried some troubleshooting and I even downloaded the updated driver. Nothing has worked. Do I just take the cartridge back to where I bought it or is there something else I can try?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2014 04:17 PM

HP Recommended

Thank you for your reply.

 

I had already read and followed everything on the document you provided. I was able to go to the retailer I bought it from and exchange it. I made sure the new cartridge did not have the same dates as the first one. I installed it and it worked fine.

 

Again, thank you for taking the time to reply.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-06-2014 07:16 PM - last edited on ‎03-06-2017 03:20 PM by HP Administrator

HP Recommended

Hello DLM63,

 

Welcome to the HP Forums!

 

I understand you're receiving a message stating "incompatible print cartridge" Photosmart D110. I will do my best to assist you! Please follow this entire HP document on 'At least one of the cartridges has a problem', 'Non-HP Cartridges installed', 'Incompatible cartrid...

 

If you're still receiving the same error message, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.

I worked on behalf of HP.
Tags (1)
Was this reply helpful? Yes No

‎05-07-2014 04:17 PM

HP Recommended

Thank you for your reply.

 

I had already read and followed everything on the document you provided. I was able to go to the retailer I bought it from and exchange it. I made sure the new cartridge did not have the same dates as the first one. I installed it and it worked fine.

 

Again, thank you for taking the time to reply.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.