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53cadet125
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HP Photosmart Plus series B209 gives a message doesn't scan to computer.

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 When I try to scan to my computer from my HP Photosmart Plus series B209 all in one printer scanner copier I just get a message on the printer screen saying "try starting scan from computer"

The pc is an hp laptop on Windows 7 wirelesconnected s through a home hub. The print function works well.

I folowed instructions on HP to install printer suite software by down loading from HP site, but I couldnt load it as I then got a message to say it was alredy loaded. I tried the updates on the site but message came back saying they were not applicable to my device.

Any ideas please?

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Sunshyn2005
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Hi 53cadet125,

 

I would like to help you be able to scan to the computer. I found a document I believe will be helpful. A 'Connection Error' or 'No Computer Found' Error Message Appears When Attempting to Scan from the P....

 

Please let me know if you require or would like any additional assistance.

 

Sunshyn2005
I work on behalf of HP


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53cadet125
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Hi Sunshyn2005 Thanks for the suggestion, I have looked at the guidance, but I could not see anything that would make it work. For example how to I get to "Manage Scan to Computer" in the HP software, as reccomended in the suggested solution for Windows 7. Ironically I have now worked out how to scan from the computer by usining Windows fax & scan. As I said in the original post on one hand I get a message telling me that I need to install the full software, but on the other hand when I try to do that either from the HP web site or from the CD I get a message to say that it is already installed? But I did see a lot of other messages saying that users were getting the same message.

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Sunshyn2005
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Hi 53cadet125,

 

You said you "could not see anything that would make it work", did you try the solutions, or did you review the solutions and feel it didn't apply? Solution two suggest you download the HP Print and Scan Doctor. The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:

 
  • Connectivity :
     USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.

If you did not complete the steps in the document, please do. I believe they will help you to resolve the issue.

 

I understand you are seeing conflicting message about your software, this only amplifies my belief that the recommended document will help.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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