HP Photosmart Prem C310 series - wireless scanning no longer works

[junfandan]

Tried installing the latest drivers. Uninstalled and reinstalled.  Keep getting the "HP imaging device was not found".  Scanning works if I plug a printer usb cable directly into printer though.

Any advice?

[The_Fossette]

Hi @junfandan

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to install the latest driver for the printer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2q4xEum

Let me know how it goes and you have a great day!

Take care.

Cheers!

[junfandan]

Printer was working fine last week.  All I did was allow Windows 10 to auto update.  Trouble shooting steps are all in the original post.  

- uninstalled all HP software including printer drivers

- reinstalled all HP software including printer drivers

- when printer cable is plugged, scanner works

- when trying to scan via wifi, it doesn't.

[The_Fossette]

Hi @junfandan

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2q4xEum

Let me know how it goes and you have a great day!