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junfandan
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HP Photosmart Prem C310 series - wireless scanning no longer works

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HP Photosmart Prem c310
Microsoft Windows 10 (64-bit)

Tried installing the latest drivers. Uninstalled and reinstalled.  Keep getting the "HP imaging device was not found".  Scanning works if I plug a printer usb cable directly into printer though.

 

Any advice?

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The_Fossette
HP Support Agent
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Hi @junfandan

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to install the latest driver for the printer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2q4xEum

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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junfandan
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Printer was working fine last week.  All I did was allow Windows 10 to auto update.  Trouble shooting steps are all in the original post.  

 

- uninstalled all HP software including printer drivers

- reinstalled all HP software including printer drivers

- when printer cable is plugged, scanner works

- when trying to scan via wifi, it doesn't.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
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Hi @junfandan

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2q4xEum

 

Let me know how it goes and you have a great day!

The_Fossette
I am an HP Employee

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