Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 1 of 10 (5,598 Views)
Accepted Solution

HP Photosmart Prem C410 Unable to print - not able to connect wireless

[ Edited ]

Initial setup of my HP Photosmart Prem c410 printer -- cannot connect to my wireless network. The password is good. There is no MAC address filtering on my wireless router. Help. ;-)

0 Kudos
Accepted Solution

Re: HP Photosmart Prem C410 wireless network connection

Called the 800 number for tech support. While landing on maybe an older wireless router and perhaps driving towards getting a newer one, somehow as I returned to the printer, it was connected?? Not sure how. I really don't care now. email printing, remote printing from my pc and ipad2 -- very cool. It all works now!!! Thanks for all the HP help, online and on the phone. Very cool device. Signing off.   Dave

View solution in context
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 10 (5,579 Views)

Re: HP Photosmart Prem C410 wireless network connection

What router?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 3 of 10 (5,577 Views)

Re: HP Photosmart Prem C410 wireless network connection

Charter Internet router connected to an AT&T Model 6800G wireless router.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 10 (5,560 Views)

Re: HP Photosmart Prem C410 wireless network connection

OK, I figured it was a DSL router, but wanted to be sure.

 

DSL routers are rather non-standard, so we have to relieve them of some control during the printer installation:

 

1. Unplug the phone line to the router.

2. Restart the router by pulling its power plug out of the back momentarily, then plug back in.

3. Wait for the router to restart.

4. Install your printer, including software on your computer.

5. When the printer is installed and working, plug the phone line back in the router.

6. Restart the router again.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 5 of 10 (5,551 Views)

Re: HP Photosmart Prem C410 wireless network connection

Thanks, I can try that but I don't have DSL. I'm just using an AT&T wireless router(given to me)  which is connected to a Charter router via a network cable and the Charter router is connected to a coax / cable connection. I'd prefer not to have my printer connected to my PC. Please advise. Should I still do the steps you indicate? I don't have DSL. Thanks

Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 6 of 10 (5,550 Views)

Re: HP Photosmart Prem C410 wireless network connection

I have temporarily connected the printer to my computer and have installed and downloaded all software onto my PC. But long term I don't want the printer connected to my PC. Put it in my basement out of sight, etc. Thanks

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 7 of 10 (5,542 Views)

Re: HP Photosmart Prem C410 wireless network connection

Oh, well, follow the instructions, only don't bother with the phone cord instructions (but restart the router as instructed).

 

What kind of encryption are you using (WEP, WPA, etc)?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 8 of 10 (5,540 Views)

Re: HP Photosmart Prem C410 wireless network connection

Thanks. Will do. Got to drop for a sec while I unplug my wireless router. My PC is attached. I am using WPA. Thanks

Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 9 of 10 (5,536 Views)

Re: HP Photosmart Prem C410 wireless network connection

Ok, unplugged wireless router, plugged back in, still can't connect to my wireless router. The wireless network test report says it fails on No Filtering, indicating that my wireless router has filtering turned on. I'm pretty sure it doesn't  since I have recently logged an ipad and other devices without adding them to the wireless router. Please advise. Thanks

 

Tutor
Posts: 7
Member Since: ‎07-22-2011
Message 10 of 10 (5,525 Views)

Re: HP Photosmart Prem C410 wireless network connection

Called the 800 number for tech support. While landing on maybe an older wireless router and perhaps driving towards getting a newer one, somehow as I returned to the printer, it was connected?? Not sure how. I really don't care now. email printing, remote printing from my pc and ipad2 -- very cool. It all works now!!! Thanks for all the HP help, online and on the phone. Very cool device. Signing off.   Dave

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation