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Top Student
Posts: 2
Member Since: ‎11-11-2009
Message 1 of 5 (2,462 Views)
Accepted Solution

HP Photosmart Premium c309g-m All-in-One Series

My new HP printer is not connecting to the wi-fi, i did a wireless test report and it says 

 

The wirless radio is not functening contact HP support***

 

Is this something i can fix or do i need to call HP 

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Accepted Solution

Re: HP Photosmart Premium c309g-m All-in-One Series


DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 5 (2,452 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I am an ex-HP Employee. Currently inactive on the forum.
Top Student
Posts: 2
Member Since: ‎11-11-2009
Message 3 of 5 (2,449 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series


DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 5 (2,435 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

You're welcome. Smiley Happy
I am an ex-HP Employee. Currently inactive on the forum.
Student
Posts: 1
Member Since: ‎01-08-2012
Message 5 of 5 (1,328 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

I cannot connect my printer to my Dell Laptop ; Microsoft XP software

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