HP Print and Scan Doctor

[Werk]

I have just installed the update version of HP Printer and Scan Doctor version 5.0.0.082.

I use a HP Officejet 6100 printer and a HP Scanjet 300 scanner. When i start the Print and Scan Doctor it shows me only my printer as installed equipment and not the scanner. I re-started several times without any changes.

What could be the problem? No support anymore for this scanner by HPPSD?

Ricky

[greenturtle]

Hi,

Thanks for using the HP Forums.

Not sure if PSDR supports the scanner.

If you're looking to do some scanning, can you try this alternative Scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[Werk]

Hi, Dean,

Thanks for your reply. There is a small misunderstanding. HP Print and Scan Doctor is a programm that repairs a problem with my printer or scanner. When there is no communication between my PC and printer or PC an Scanner i start HPPSDR and it solves this communication problem.

I installed the HP Scan Extended and found out that this is an software programma for scanning documents and photo's and it does not solve a communication problem problem.  

HP Print and Scan Docter supported my printer and scanner before the last update. I think that HP scrapped the scanner from this programm.

Thanks so far, my problem is still there. 

[greenturtle]

Hi @Werk

Thanks for the clarification.

Can you uninstall and reinstall the software for your scanner? (since Print and Scan Doctor is not working)

Hope that helps!