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MaxB1938
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HP Printer 2540p can't use USB

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HP 2540

My HP 2540 printer has been working fine until today when I received a message saying it is not configured to work on a USB3 port. Do I need to update my driver, if so what is the URL please

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A4Apollo
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Hi! @MaxB1938, Thanks for stopping by HP forums!

 

I understand when you connect your printer to USB 3.0 port you are getting an error it is not configured to work on a USB3 port.

 

Don't worry I will try to help you out.

 

Have you tried checking with a different USB cable?

 

Have you tried connecting your printer to a different USB port? Does the issue persist?

 

Try resetting the printer and check if it helps.

 

Resetting the printer resets any USB connections between the printer and computer.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the installation automatically continues and completes successfully, you do not need to continue troubleshooting.
If the installation does not automatically continue, restart the installation process.

 

Refer this article to further troubleshoot USB issues with your printer.

 

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

 

 

 

 

 

A4Apollo
I am an HP Employee

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MaxB1938
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Note.. none of your suggestions worked.

I always leave the power outlet switched off when my printer is not required.

I do this to protect the electronics from voltage spikes on the power supply during lightning storms.

The only time I turn the power on is when I need to use the printer.

This process has worked perfectly well since I bought the printer in september 2017 and I have probably only used the printer about 50 times since new.

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A4Apollo
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@MaxB1938, It's been great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

You didn't answer my questions to my previous thread.

 

Have you tried checking with a different USB cable?
 
Have you tried connecting your printer to a different USB port? Does the issue persist?
 

Also, Have you connected to a different PC and check if the printer works?

 

Try the steps recommended below.

 

1. Open Device Manager.

2. Expand the Universal Serial Bus controllers branch.

3. Double-click the USB Root Hub device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)

4. Turn off the Allow the computer to turn off this device to save power option, and click OK button.

 

Some USB 2.0 devices will not work when connected to a USB 3.0 port. To fix this, disable the xHCI controller (the Intel USB 3.0 controller) and uninstall the USB 3.0 driver in Device Manager using the following steps.
Start or restart the computer.
Press F10 to enter Setup.
Click Advanced, and then click Device Options.
Enable USB EHCI debug to disable the xHCI controller.
Save the changes and exit from Setup.
In Windows, search for and open Device Manager.
Locate the USB 3.0 Root Hubs under Universal Serial Bus Controllers.
Right-click the USB 3.0 Root Hub, and click Uninstall.

 

 

Let me know how it goes!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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