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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2017 12:27 PM

HP Recommended
Product: HP All-in-one Printer C310 Ser

Printing was in operation on the wireless printer when it ran out of paper.  Screen on printer instructed "load paper into main tray".  Loaded paper into main tray but printer would not pick up the paper.  Reloaded the paper and tryed again.  Same result.  Printer would not pick up paper.  After several tries, the printer screen displayed "General Printing error OX61011 bef".  Have not been able to determine what the meaning of printing error OX61011 bef means nor find the answer to this printing problem.  PLEASE HELP!

1 REPLY 1

‎04-29-2017 03:17 PM

HP Recommended

Greetings @ImaGro, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand you are getting 0X61011 error on your printer. 

Not to worry, I will be glad to assist you. 

Have you tried to reseat the cartridges?

 

Recommend you to perform a hard reset on the printer as suggested in this HP Article. 

If the issue persists, please contact our phone support for the service options available for your printer.

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detects
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes. 

Chimney_83
I am an HP Employee

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