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Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 1 of 11 (941 Views)
Accepted Solution

HP Printer C3180

Recently updated from Vista to System 7. My printer C3180 won't scan

0 Kudos
Accepted Solution

Re: HP Printer C3180

Provost
Posts: 16,996
Member Since: ‎07-30-2012
Message 2 of 11 (915 Views)

Re: HP Printer C3180

And.... what did you update afterwards?

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 3 of 11 (908 Views)

Re: HP Printer C3180

This update was to my daughter's computer.

To my knowledge there were no subsequent updates other than what Microsoft performs automatically.

Provost
Posts: 16,996
Member Since: ‎07-30-2012
Message 4 of 11 (904 Views)

Re: HP Printer C3180

Well unfortunately your were told incorrectly.  MS does not update drivers automatically.  You need to install the software and drivers for Win 7 now.

 

Download and install the full featured software and drivers here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1146331

 

Now try.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 5 of 11 (893 Views)

Re: HP Printer C3180

Sorry - what I meant was that MS downloads and provides updates automatically but not to 3rd party software.

The problem with one of the suggested downloads from HP is that it only applies to Windows 7 64 bit and not the 32 bit which is what my computer is.

 

 

Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 6 of 11 (892 Views)

Re: HP Printer C3180

Not applicable to Windows 7 - 32 bit machine

 

thx

Provost
Posts: 16,996
Member Since: ‎07-30-2012
Message 7 of 11 (890 Views)

Re: HP Printer C3180

Ummmm it is a drop down menu.  Try using that.  ;-)

 

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 8 of 11 (884 Views)

Re: HP Printer C3180

The dropdown menu has no provision for a 32 bit machine

 

thx

Provost
Posts: 16,996
Member Since: ‎07-30-2012
Message 9 of 11 (881 Views)

Re: HP Printer C3180

Yes it does.  You need to use the drop down and scroll.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=1146...

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 7
Member Since: ‎01-24-2014
Message 10 of 11 (877 Views)

Re: HP Printer C3180

I must be totally blind - I could have swore that I looked for a scroll.

I won't be able to try this solution until tomorrow or Tues.

 

Many Thanks for all of the help. I 'll report back after downloading.

 

Z

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