Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎03-11-2009
Message 1 of 2 (2,825 Views)

HP Printer and scanner won't work

HP 6310 office jet all-in-one won't print or scan  printer will copy
0 Kudos
Posts: 29,802
Member Since: ‎11-17-2008
Message 2 of 2 (2,811 Views)

Re: HP Printer and scanner won't work

Most likley you either have an issue with the connection between the computer and 6310 or an improperly configured driver.  I would check the following:


  1. Unplug and reconnect the cables between the PC and the 6310.
  2. Check in the control panel, sysem, device manager and make sure the port in use woes not have a yellow triangle of other error.
  3. Unplug the connection between the PC and 6310, then reinsall the drivers.  Do not plug the 6310 in until instructed by the installer.
If none of these fix the problem please give more information as indicated in this post.

Bob Headrick, Microsoft MVP Printing/Imaging



Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation