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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2017 04:34 PM

HP Recommended
Product: HP Officejet Pro 8500
Operating System: Microsoft Windows 7 (64-bit)

I just installed a HP Officejet Pro 8500. When I request print. The printer goes into "Aligning Printer" Mode, spits out the paper blank and then continues to align printer for a number of times and then I get an error message that says "Alignment failed. Refer to Device Documentation for details. Where do I find this documentation?  Why is this happening?

 

Thanks,

Carson

1 REPLY 1

‎04-30-2017 03:14 PM

HP Recommended

@TheBigLand

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting alignment failed error message on HP Officejet 8500 printer. I would like to help you out with this issue today.

  • Reset the printer.
  • Evaluate the alignment page.
  • Clean the printheads, and then print a Print Quality Diagnostics page.
  • Calibrate linefeed, and then print a Print Quality Diagnostics page.
  • Retry the alignment.

Click here and follow the document to perform above mentioned troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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