cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
bawhites
New member
1 0 0 0
Message 1 of 2
99
Flag Post

HP Scan and Copy stoped working

HP Recommended
HP ProBook 450 G1
Microsoft Windows 10 (64-bit)

I am running Windows 10 on a HP ProBook 450 G1 and really enjoy  the experience. I installed the HP Scan and Capture software so I could continue to be able to scan documents once I upgraded to Windows 10. My printer is a HP Photosmart Premium C309g-m and this software has been working just fine for the last serveral months. Now when I try to scan a document or picture it tells me that the Scan has been cancelled for no apparent reason.  No error was displayed so I could try to research it and the printer is working just fine when I try to print. Has anyone else ran into this issue with this combination of components? Thank you in advance for any feedback that you can provide.

0 Kudos
1 REPLY 1
greenturtle
Level 15
Level 15
13,214 13,162 1,339 3,474
Message 2 of 2
Flag Post
HP Recommended

Hi,

Thanks for using the HP Forums.  Since HP Scan and Capture is not working, can you try the FULL feature software?


Can you download and install the FULL feature printer software from HP for your operating system:

https://support.hp.com/sg-en/drivers/selfservice/hp-photosmart-premium-all-in-one-printer-series-c30...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation