cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
IMDWIlson
New member
1 0 0 0
Message 1 of 2
176
Flag Post

HP Scan

HP Recommended
Envy 5660
Mac OS X 10.11 El Capitan

Suddenly, images sent to my computer from my HP 5660 are flat....no image,  just borderss.  Something must have reconfigured.

Now what?

0 Kudos
1 REPLY 1
RnRMusicMan
Retired
Retired
14,802 13,833 749 1,784
Message 2 of 2
Flag Post
HP Recommended
 
Welcome to the HP Forums! 
 
I noticed that you are having trouble scanning with your HP Envy 5660 printer, on Mac OS X 10.11 El Capitan. I am happy to help! 
 
How is the printer connected? Wireless, Ethernet or USB?
What happens if you make a copy? Copying Documents or Photos.
 
If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!
 
Once I know this information, I will do some further research for you! 
 
Hope to hear from you soon! 🙂
RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation