HP ScanJet Pro 4500 fn1 Network Scanner problems with HP Scan Program

[NguyenTuan]

Hello Everyone,

I have a HP ScanJet Pro 4500 fn1, and use HP Scan software on windows 8.1. However, after installing software program the follow error appears. Can not use the control button to scan ( the buttons are hidden ) 

Thanks for support !

[khuongdv]

right click icon HP Scan -> select Properties ->in tab Compability -> tick  "Disable display scaling on high DPI settings" -> Apply -> Ok.

good luck!

[ShlomiL]

Hi,
If the steps suggested above won't work try changing your display DPI Settings are set as normal (100%). The HP Software supports 100% DPI only

Right click the Desktop background area and select Screen Resolution.
Next click on "Make text and other items larger or smaller".
Select "Smaller (100%)" and click on OK.
Note: if you see a scale between "Smaller" and Larger", click the box next to "Let me choose one scaling levels for all my displays" and then select Smaller (100%)

Apply the changes and Reboot or Re-Logon as required.

Regards,
Shlomi