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NguyenTuan
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HP ScanJet Pro 4500 fn1 Network Scanner problems with HP Scan Program

HP Recommended
HP ScanJet Pro 4500 fn1
Microsoft Windows 8.1 (64-bit)

Hello Everyone,

I have a HP ScanJet Pro 4500 fn1, and use HP Scan software on windows 8.1. However, after installing software program the follow error appears. Can not use the control button to scan ( the buttons are hidden )18426986_630599080479292_459768226_o.jpg 

Thanks for support !

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khuongdv
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right click icon HP Scan -> select Properties ->in tab Compability -> tick  "Disable display scaling on high DPI settings" -> Apply -> Ok.

good luck!

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ShlomiL
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HP Recommended

Hi,
If the steps suggested above won't work try changing your display DPI Settings are set as normal (100%). The HP Software supports 100% DPI only

Right click the Desktop background area and select Screen Resolution.
Next click on "Make text and other items larger or smaller".
Select "Smaller (100%)" and click on OK.
Note: if you see a scale between "Smaller" and Larger", click the box next to "Let me choose one scaling levels for all my displays" and then select Smaller (100%)

Apply the changes and Reboot or Re-Logon as required.

 

Regards,
Shlomi



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