• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2017 01:50 PM

HP Recommended
Product: T520
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Can someone send me the phone number for an HP service center. Trying to get help on the website is frustrating and we want to have someone repair our non-working T520. Thanks.

6 REPLIES 6

‎01-31-2017 02:32 PM

HP Recommended

What is the issue? 

 

There are some great minds here ready to solve your problem.

 

Cheers,

Roy

Was this reply helpful? Yes No

‎01-31-2017 02:57 PM

HP Recommended

I don't know exactly but can find out tomorrow. I believe it is a "blue screen" issue and from internet search, it required a chip that is no longer made.

Was this reply helpful? Yes No

‎01-31-2017 05:03 PM

HP Recommended

Hi,

 

Isolate the printer, remove ink cartridge, printhead and paper

Try another power cable and power outlet

 

If the issue persist use the CQ890-67105 USB New Module with F/W SV 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=E1AD3E9E1F58403DA3412CF475D95B16&SearchIn=P...

 

Good news, that's a lot cheaper than the Main PCA Smiley Happy

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎01-31-2017 06:16 PM

HP Recommended

Thanks. I'll try it and post results back.

 

Was this reply helpful? Yes No

‎02-01-2017 12:03 PM

HP Recommended

It seems like the print cartridge carriage can't be moved.

Was this reply helpful? Yes No

‎02-17-2017 10:55 AM

HP Recommended

Hi,

 

Try with the USB with the FW

 

Make sure that:

 

1- USB installed incorrectly

2- Main PCA is broken when removing the screw of the USB PCA

 

If you continue with the problem replcae the Main PCA

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.