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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2017 07:31 PM

HP Recommended
Product: DeskJet 3633
Operating System: Microsoft Windows 10 (64-bit)

my HP smart app stopped working after I closed it.  I tried to reinstall the app but I get an error  Code: 0x803F8003. My printer uses a wireless connection and the network configuration page says there are no problems. I have rebooted my laptop (twice) as suggested and still it won't install. This happened yesterday too but eventually it allowed me to install it. It worked until I closed it out. I believe the error code when it stopped working was just something like you can't access it now check with the store. Of course the store said I had it installed and that is when I uninstalled and tried to reinstall. The printer software that came with the printer works fine but I have a lot of scanning to do and the All in one remote App works better.

Please advise. Thank you,

Jennifer Muhlbauer

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2017 07:09 PM

HP Recommended

Hi. Sorry for your frustrating experience. You can email the HP Smart Windows dev team directly at HPSmart@hp.com. Or, here's our Windows only forum thread:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Smart-for-Windows/td-p/6214895

 

Here's what you should do first:

 

1) make sure all Win Updates are run

2) right click HP Smart and Uninstall

3) go to Win Store and Install HP Smart

 

If the problem persists, email us directly and we can help you capture some log files. Thanks!

I work for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution".

View solution in original post

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9 REPLIES 9

‎07-16-2017 04:25 PM

HP Recommended

@wan456

 

I would be happy to help you with your HP DeskJet 3633 Printer. I understand that you are unable to install and use HP Smart App and you have already done some preliminary troubleshooting.

 

However, I will need a few details to provide an accurate solution,

 

On which device are you trying to install HP Smart App.

 

Meanwhile:

 

Click here and refer the document to install and use HP Smart App.

 

Let me know if that helps.

Cheers,

Sandytechy20
I am an HP Employee

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‎07-17-2017 08:13 AM

HP Recommended

I was trying to install on my Lenovo Yoga 3.  It did automatically install at some point. I am afraid to close out the app though because this has happened 2 days in a row. Once I close it then it no longer works and it doesn't want to install again. Both times it just randomly installed when I wasn't looking! 

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‎07-17-2017 08:14 AM

HP Recommended

I was trying to install on my Lenovo Yoga 3.  It did automatically install at some point. I am afraid to close out the app though because this has happened 2 days in a row. Once I close it then it no longer works and it doesn't want to install again. Both times it just randomly installed when I wasn't looking! 

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‎07-17-2017 06:40 PM

HP Recommended

@wan456

 

Thanks for the reply.

I appreciate your time and effort.

 

Uninstall the app and reinstall it again.

Click here download the App.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-18-2017 10:49 AM

HP Recommended

that was the problem that it wouldn't let me reinstall it.

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‎07-19-2017 09:52 AM

HP Recommended

Hello, @wan456

 

I see that you were interacting with @sandytechy20. I'd like to jump in with a suggestion 🙂

 

Let's try the steps below to try and fix the issue:

 

  1. First off, uninstall the HP Smart App from the Android device.
  2. Now, go to Settings - About Phone - System Updates - Make sure all the updates are updates.
  3. Restart the Android device.
  4. Now, go to the Play Store and then reinstall the HP Smart App.
  5. Again, go to Settings - Apps - Select HP Smart App.
  6. Select Permissions - Make sure all the Permissions are turned on for the HP Smart App.
  7. Now, try scanning.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎07-19-2017 11:00 AM

HP Recommended

First off i was unable to install on my Lenovo Yaga PC which was in the thread somewhere. This has been a very frustrating and dissapointing experience as far as customer service goes. It is currently installed as I also mentioned before. I don't know why it finally worked but I am not closing out the program unti I finish my project. 

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‎07-19-2017 12:17 PM

HP Recommended

@wan456

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resoled.

Feel free to contact us in feature if you need more assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-19-2017 07:09 PM

HP Recommended

Hi. Sorry for your frustrating experience. You can email the HP Smart Windows dev team directly at HPSmart@hp.com. Or, here's our Windows only forum thread:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Smart-for-Windows/td-p/6214895

 

Here's what you should do first:

 

1) make sure all Win Updates are run

2) right click HP Smart and Uninstall

3) go to Win Store and Install HP Smart

 

If the problem persists, email us directly and we can help you capture some log files. Thanks!

I work for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution".
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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