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Honor Student
Posts: 2
Member Since: ‎09-21-2011
Message 1 of 2 (1,341 Views)

HP Solution Center not working Windows 7 64-bit

[ Edited ]

I get messages when I select  the solution center that say - HPQDIREC.EXE has stopped working and MICROSOFT VISUAL C++ - Application has requested the Runtime to terminate in unusual way.  I have a Officejet 6500 E709.  Another message points to CSmiley Tonguerogram File(X86) and says the side-by-side configuration is incorrect.  The term side-by-side sounds familiar but the light in my head is not coming on.

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PhD Student
Posts: 720
Member Since: ‎11-17-2008
Message 2 of 2 (1,317 Views)

Re: HP Solution Center not working Windows 7 64-bit

Not sure what exactly causing the problem.


But I would recommend you  uninstall the current hp software and  download the latest software from hp website and install.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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