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Honor Student
Posts: 2
Member Since: ‎09-21-2011
Message 1 of 2 (1,341 Views)

HP Solution Center not working Windows 7 64-bit

[ Edited ]

I get messages when I select  the solution center that say - HPQDIREC.EXE has stopped working and MICROSOFT VISUAL C++ - Application has requested the Runtime to terminate in unusual way.  I have a Officejet 6500 E709.  Another message points to CSmiley Tonguerogram File(X86) and says the side-by-side configuration is incorrect.  The term side-by-side sounds familiar but the light in my head is not coming on.

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PhD Student
Posts: 720
Member Since: ‎11-17-2008
Message 2 of 2 (1,317 Views)

Re: HP Solution Center not working Windows 7 64-bit

Not sure what exactly causing the problem.

 

But I would recommend you  uninstall the current hp software and  download the latest software from hp website and install. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-2&cc=us&dlc=en&lc=en&...

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Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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