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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP Solution center, problem with installation, dont work.

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Hi,

 

I have problem with installint my HP all in one c3180, at the end of installation after plugging the usb in computer and my all in one, installation does not complete, i am getting the error. I was following all steps correct but this is the error

 

screenshots:

 

Capture123.PNG

 

Capture1234.PNG

 

Windows 7 x64, on my old previous windows 7 everything worked fine, but now dont wok. I tried reinstalling drivers but no luck.

 

Cheers and thanks for the help.

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HP Recommended

Hello Jadovnik,

 

Are you trying to install the software directly from the CD that came with the printer or from HP's website?

 

You may want to remove all the software from the computer and try redownloading the software directly from the HP website.

 

Software & Driver Downloads - HP Photosmart C3180 All-in-One Printer

 

This should ensure you have the latest software and drivers available for your product.

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Hi HardBeatz,

 

I have problems with software from HP website, software from disc is only for XP.

 

So can you help me?

 

Best regards

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HP Recommended

Hello Jadovnik,

 

Finding a solution for you is definitely my goal. 

 

You said that it worked on Windows 7 before, was this the same machine and you have recently updated to Windows 7 64 bit? Or was you referencing another computer.

 

Also before installing from the website can you ensure that all software has been uninstalled before doing a fresh install.

 

Uninstalling the Printer Software

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If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Yes it worked, same machine, operating system was the same.

Ok now i will remove everything from my PC related to hp all in one.

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bump! 🙂

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HP Recommended

Hello Jadovnik

 

Are you still in need of assistance? For your installation issue I would suggest following the steps below to remove any traces of the print drivers that may be causing an issue.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.bat. If you have a non-HP computer run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Photosmart C3180 Software (Windows 7 64bit)

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.bat. If you have a non-HP computer run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Photosmart C3180 Software (Windows 7 64bit)

10. Run the download to reinstall the printer

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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