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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 10:17 AM

HP Recommended
Product: HP DesignJet T770

My HP DesignJet T770 plotter (Product: CQ305A) is pulling the paper back in just before the cutter finishes.  It's tearing the far right side of the paper.  I've replaced the cutter, and we've had the printer maintained and a new starwheel assembly put on.  Any ideas?  

 

 

1 REPLY 1

‎04-30-2017 12:09 AM

HP Recommended

Hi,

 

Thanks for contacting with HP Support Forum.

 

At first ensure your printer cutter is working properly like while push the Feed cutter from front panel and cutter will cut the paper.

 

Soe times autocutter loack is broken, that why carriage unit will not move the cutter while command on cut the paper.

 

Second time you should check auto cutter Ok from printer retriver settings.

 

Please check.

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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