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Honor Student
Posts: 3
Member Since: ‎10-22-2010
Message 1 of 1 (1,410 Views)

HP ToolboxFX known issues

Hello:

 

I recently purchased an HP Laserjet M2727 nf Multi-Purpose laser printer.  It has performed beautifully on 6 networked computers .... UNTIL NOW.

 

I just installed and networked it to a brand new Dell XPS 8100 With 64-bit Windows 7.  Now, every time I start the new Dell system, the HP ToolboxFX crashes (HP Toolbox FX has encountered an error and can't recover).  I read every article I could find, including this page:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

 

I made sure I installed the 64-bit version of the drivers.  It prints fine.  It just won't do the connection using the Toolbox.  I probably spent 5 hours researching this and trying everything I could find.  Finally, I just used "MSCONFIG" and removed the toolbox from the startup so I don't get the annoying crash message.

 

What is really odd is that it installed on a different Win7 64-bit computer just fine, and it works on that one.

 

I'm printing fine but can't fax to my PC since that is a function of the toolbox.

 

Ideas?

 

Regards,

Rich Locus

Logicwurks, LLC

www.logicwurks.com

 

 

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