I am using HP Update to download needed critical updates for my printer. But recently, my sys admin at work placed restricitions on how programmes can be run on our systems. I need to locate the actual exe file downloaded, right click on it and install it using a specific protocol - it won't work through the HP Update window.
How can I find the downloaded update files? If I can find them, I can then install them manually.
In additional to updates being posted via HP Update, nearly all updates are also posted on HP.com for downloading. I recommend obtaining the files directly to HP.com. To access the HP Software downloads, go to HP.com. From the top navigation bar, select Support, select Download drivers, enter the product name and select the updated driver.
p.s. I attempted to find the HP Update temp directory but unfortunately I just not familiar with where the files are stored and thought that you would benefit from the direct download route. I hope the above information is helpful.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this helped to solve the Question or Problem. Although I am an HP Employee, I am speaking for myself and not for HP.
Thank you so much for your guidance. Unfortunately, this is not a driver (I agree, HP has made it very easy to get those directly!), but other updates. There are four files that are trying to install - they are:
HP Update Software Utility
Windows 7 Critical Update to enhance reliability of network connection
Critical Update to correct a PC to Printer Communication Issue
HP Printer Diagnostic Tools
I am able to successfully download the files, but I can't find them by their given names, which tells me they must have a different name. If I could find them in their directory, I'm confident I could install from there.
Fantastic! I just tried it, and it worked! Even better, one of the updates was an update to the HP utility itself, and when I tried one more time to download (so I could monitor the files changing time stamps), there is a new message in the app that states: "We notice you had a problem with an update. Click here for an option to manually download and install". That took me to a page where I was able to see the file names and download each update to confirm installation.