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Student
Posts: 1
Member Since: ‎06-17-2012
Message 1 of 5 (2,964 Views)

HP c310a - Printhead Problem - Ink System Failure

Error message says "Remove all cartridges. ........remove Printhead....then reintall printhead and cartridges"

 

I have done this a few times.  Also tried powering off.  Also disconnected the power.  Still get same message.

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Professor
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 5 (2,951 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

[ Edited ]
Hey telly,

I would suggest cleaning the contacts of the printhead once you have removed it, and before reinstalling the printer again.

You can view this link and expand the first error code section. Towards the bottom of the article you'll see an area on how to properly clean the contacts and resolve this issue:
http://support.hp.com/us-en/document/c01458034

Hope this helps!
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Tutor
Posts: 20
Member Since: ‎10-19-2012
Message 3 of 5 (2,125 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

Regardless how much I clean it and reset, I cannot get rid of the error message

Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 4 of 5 (2,116 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

[ Edited ]

So if it continues to fail then one option would be to purchase a printhead at the HP Part Store...(part no. is CN642A.)

 

 

 

http://support.hp.com/us-en/document/c02177318

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Tutor
Posts: 20
Member Since: ‎10-19-2012
Message 5 of 5 (2,107 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

I considered that, but how will I know if it works? 

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