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nnk-2017
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HP deskjet 2050 printer cannot print

HP Recommended
HP Deskjet 2050
Microsoft Windows 10 (64-bit)

There was a prompt message " Ink Cartridge Failure - HP Black.  Cartridge listed above are damaged or have failed. Remove them and replace with new cartridge.

 

However, after replacing with a new black cartridge, I still get the same message after sending the document for printing.

 

Kindly advise how to solve the problem.

 

Thank you.

 

nnk

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Dvortex
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Hello, @nnk-2017 – Hope you are well 🙂
 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!


I understand that you are only getting issues with the black cartridge. Let’s first try to perform a power drain to fix the issue. Here are the steps:
 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now, let’s try making a copy to further isolate the issue. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.


If the copy also is not working, then go to http://hp.care/2pSOlJ3 and follow the steps listed here.



Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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