cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Barnsey_jo
New member
1 0 0 0
Message 1 of 2
357
Flag Post

HP ency 4520 only printing in colour

HP Recommended
HP envy 4520
Microsoft Windows 10 (32-bit)

Hi

 

I have lost the abilty to print in black and white only. The choice for being able to do this has gone. I used to have two boxes below the draft, normal and best, that said black and white and colour.

 

HELP!!!!

 

issues.png

0 Kudos
1 REPLY 1
Chimney_83
Retired
Retired
8,121 8,112 488 952
Message 2 of 2
Flag Post
HP Recommended

Greetings @Barnsey_jo

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to find the option to select the color or black & white. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

 

The issue you are facing seems to be a driver issue, recommend you follow the procedure mentioned below to uninstall the printer and its settings completely and then install the latest full feature software for your printer. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect/power On the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation