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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2017 04:00 PM

HP Recommended
Product: HP Envy 4522
Operating System: Microsoft Windows 10 (64-bit)

Just bought the printer today.  The printer is connected to my WIFI and is has an IP.  I can install the printer and printto it.  But when i try and install the softaware package it cannot connect to the printer.  I has been trying for a couple of hours.  I'm nearly at the point to bring it back to the store.

Someone please help

 

1 REPLY 1

‎05-09-2017 07:24 AM

HP Recommended

Hi @Rasmonan,

 

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance to connect the printer to the wireless network. I will be delighted to assist you here.

 

Splendid effort, commendable troubleshooting and a superb description of the issue before posting. Kudos to you on that score. 🙂

  • Did you get any error messages?
  • Did you ping the printer’s IP address?
  • Did you bypass power strips and connect the printer directly to the wall outlet?
  • For a start please restore network defaults on the printer from the printer’s user guide. Please check page#40 on how to do it.
  • Please try all these prescribed steps from the printer offline document to try and resolve the issue.
  • Make sure to try the steps to assign a manual IP address, running print and scan doctor, and also disabling firewalls and under other things to try disabling IPV6.
  • Also if the issue continues, please perform all the required steps from this document Printer Not Found During Network Driver Setup after restoring network defaults again on the printer.

Please perform all the prescribed steps patiently from these links one at a time till the issue gets resolved. If any step resolves the issue, you could ignore the other steps and links.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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