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DLH6
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HP instant ink has sent wrong cartridges, I need cartridge 63 black and tri color

HP Recommended
product F0V69AHP Envy 4520
Microsoft Windows 10 (64-bit)

Enrolled in automatic HP instant Ink and was sent the wrong Cartridges(63/302)

I need Just 63 cartridges.

Please help. 

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E-roq
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Hi @DLH6

 

Welcome to the HP Support Forum! I hope you find your time here useful. 

 

I see that you're new to the Instant Ink service and are concerned with the recent shipment contents. I would like to advise. 

 

What you're describing is a common observation for new Instant Ink users. The ink you've received is precisely what your printer needs for the program, it's just larger than what you're used to. You might find this 'How to install your Instant Ink cartridges' video handy: https://www.youtube.com/watch?v=MM--8O0WrYA

 

Try using that ink at your leisure and let me know if that resolves the issue for you. 

 

If I have helped you resolve the issue, feel free to say "You rock!" by clicking the 'Thumbs Up' icon below and clicking to accept this solution.
 
Thank you for posting in the HP Support Forum.

 

Have a great day! (⌐■_■)

 

 

E-roq
I work on behalf of HP

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