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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-04-2012 11:32 AM

HP Recommended

Hi,

The red and green lights are both on when I try to print. Is there a solution for this?

I have mac os 10.7.4

Thanks in advance

10 REPLIES 10

‎06-05-2012 05:44 PM - last edited on ‎04-19-2016 10:10 AM by HP Administrator

HP Recommended

Hi carlos1960,

 

Check out the blinking light document below.

 

http://support.hp.com/us-en/document/c01237241

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-05-2012 05:54 PM

HP Recommended

Sorry but I was asking if there is a solution: after step 3, I call HP and they told me I need to buy a new one without explanation. 

 

Issue
The product experienced a fatal error.

Solution

  1. Press the Power button ( ) to turn off the product.
  2. Wait 30 seconds, and then press the Power button ( ) to turn on the product.
  3. If you have completed all the steps listed above and are still experiencing a problem, service the product.
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‎06-06-2012 06:44 AM - last edited on ‎04-19-2016 10:11 AM by HP Administrator

HP Recommended

Hi carlos1960,

 

No, it appears that the printer has a hardware failure, and it will require the printer to be serviced.

 

Do you have an extended warranty on this printer?

 

If not check out the additional support options at the link below for out of warranty printers.

 

http://support.hp.com/us-en/document/c02652026

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-06-2012 06:48 AM

HP Recommended

They told me it can't be serviced because the model it's very old....

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‎06-06-2012 07:11 AM

HP Recommended

Hi carlos1960,

 

Check out the following link below.

 

http://www.hp.com/united-states/tradein/home_flash.html

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-06-2012 07:26 AM

HP Recommended

My printer is not in this list:

 

CASH BACK

$150

$50

$100

$100

$50

$100

$100

$100

$100

$100

$150

$150

$50

$50

$50

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‎06-06-2012 07:30 AM

HP Recommended

Hi carlos1960,

 

Check out the new models of laserjet printers from the link below. Let me know if you need assistance with chosing the best model for your printing needs?

 

http://shopping.hp.com/en_US/home-office/-/products/Printers/Printers?SearchParameter=%26%40QueryTer...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-06-2012 07:43 AM

HP Recommended

You can't tell me as a solution: buy a new printer. 

Thanks, But I ordered a Canon printer. 

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‎06-06-2012 07:44 AM

HP Recommended

I know it's not your fault and you tried to help me. But it's a bit misterious that my printer died without explanation....

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