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‎05-18-2017 10:39 AM

HP Recommended
Product: HP office jet 5610
Operating System: Microsoft Windows 10 (64-bit)

I just ran all the updates from Microsoft and it kicked my printer off.

1 REPLY 1

‎05-19-2017 12:05 PM

HP Recommended

Hello, @Sis63 – Hope you are well 🙂
 

Thanks for your continued participation on the HP Forums! I’d like to be of your assistance!


I understand that you are facing issues while printing after updating the Windows. This looks like a driver issue on your PC. Simply follow the steps below to try and fix this:

 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software13/oj5600/AIO_CDB_NonNet_Full_Win_WW_140_408-4.exe to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
  • Try printing once done.


Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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