I have an HP officejet pro 6960 and it keeps saying I have a paper jam. I have looked every where and wiped everything down and it will still not print. I even used the HP scan doctor and it could not fix it. I unistalled and reinstalled the software as well and nothing.
I tried all the steps and it still did not work. I cleaned it too. Their is no paper in the machine at all. I have not even had this printer long. I need it badly for school right now. I will contact HP. Thank you so much for your help. The video helped a lot, there were sections I did not know that could open so I was able to do that.