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- HP office jet pro 8710 stopped scanning duplex

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05-04-2017 03:32 PM
Hi guys, my office jet pro has stopped scanning duplex, when newly installed, not a problem, but after an update nothing, new scanning layout thats very annoying and no duplex scanning 😞
05-04-2017 07:53 PM
Hi,
Thanks for using the HP Forums.
Please ensure that you have selected "Source" as "ADF" and "2-sided" as "2 sided original" on the webscan on your Chrome book browser before clicking on Scan.
We were able to scan duplex (or 2-sided).
The printer Firmware we had was 1644BR (last few alphanumeric numbers)
If you need help setting up Webscan, please watch this examples:
Scanning Multiple pages from Chromebook
Hope that helps!
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