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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 03:32 PM

HP Recommended
Product: HP office jet pro 8710
Operating System: Chrome OS

Hi guys, my office jet pro has stopped scanning duplex, when newly installed, not a problem, but after an update nothing, new scanning layout thats very annoying and no duplex scanning 😞

1 REPLY 1

‎05-04-2017 07:53 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please ensure that you have selected "Source" as "ADF" and "2-sided" as "2 sided original" on the webscan on your Chrome book browser before clicking on Scan.

 

OJP 8710 Webscan UI.jpg

 

 

We were able to scan duplex (or 2-sided).

 

The printer Firmware we had was 1644BR (last few alphanumeric numbers)

 

If you need help setting up Webscan, please watch this examples:

 

Scanning from Chromebook

 

Scanning Multiple pages from Chromebook

 

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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