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01-07-2010 10:04 PM
HP officejet 4355 all in one. Cartridge error, refer to device documentation to troubleshoot.
I replaced both cartridges and got the same problem 😞
Thank you in advance.
02-23-2012 10:01 AM - last edited on 04-18-2016 04:24 PM by OscarFuentes
Check Step 3 of the linked document below which shows how to clean the cartridge contacts. In addition to cleaning the cartridge contacts, clean the corresponding contacts on the cartridge carriage too. Make sure to disconnect the power cable from the back of the printer prior to cleaning the cartridge carriage contacts.
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