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Honor Student
Posts: 2
Member Since: ‎12-27-2010
Message 1 of 2 (160 Views)

HP officejet j4580

My Officejet J4580 all-in-one printer was working perfectly with my WXP PC, but when I upgraded it to W7, it does not recognize it. I downloaded the drivers for W7 from your support site but still HP Solution Center has error missage..."HP OFFICEJET J4500 SERIES DISCONNECTED!" However when I want to print something from thew same PC, the printer works. What did I do wrong? Thanks,

 

EY

0 Kudos
Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (138 Views)

Re: HP officejet j4580

I would try the HP Print and Scan Doctor located here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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