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Honor Student
Posts: 3
Member Since: ‎11-21-2013
Message 1 of 2 (276 Views)

HP p2035n will not work on new windows 8 laptop.

Hi.

I recently asked how to solve the issue that my hp2035n will not install on my new Dell Inspiron laptop with Windows 8.  You gave me the plug and play to run, which I had already downloaded. The issue is that the installation will not run.

 

To state plainly:

  • The printer is not hooked to the computer.
  • the download of the plug and play package is completed
  • the license agreement is displayed and agreed to
  • the installation bar opens for a second, disappears and then nothing.
  • what do you suggest?
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Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 2 of 2 (245 Views)

Re: HP p2035n will not work on new windows 8 laptop.

Remove the printer and driver then download the windows 8 driver from here and add the printer yourself.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?lang=en&cc=us&sp4ts.oid=3442754
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