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gl40
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HP photosmart 7520 error message remains after new cartridges installed

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HP Photosmart 7520
Mac OS X 10.8 Mountain Lion

New HP cartridges installed, error message " One or more cartridges appear to be damaged or missing"  yellow cartridge is indicated, two new cartridges were installed , no success.  Unit was turned off and on many times but the error message remains the same. The ink pocket was tamped to remove any residue, did not help.

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MarcelusWallace
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Hi @gl40,
 
Welcome to the HP Community.
 
I understand you are experiencing an issue with an ink cartridge in your HP Photosmart 7520. I will be happy to help.
 
Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 

I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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MarcelusWallace
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HP Recommended
Hi @gl40,
 
Welcome to the HP Community.
 
I understand you are experiencing an issue with an ink cartridge in your HP Photosmart 7520. I will be happy to help.
 
Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 

I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

Was this reply helpful? Yes No
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