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UnitLeader2
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HP photosmart 7520 fax: failed fax line condition test

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HP photosmart 7520
Microsoft Windows 7 (64-bit)

HP photosmart 7520 fax failed  only the "fax line condition test", indicating fax line has a weak signal.  Use AT&T bundle with a digital phone line.  AT&T checked the digital line and was OK.  Read a FAQ response stating a failed fax line condition test may be due to a digital line vs an analog line and a digital filter may be a solution.

 

Is there another solution in addition to the digital filter solution?

 

Thanks, UnitLeader 2 

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rb011
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Hi UnitLeader2,

 

Thanks for reaching out to the HP Support forum with your faxing inquiry.

 

I understand that you have an HP Photosmart 7520 e-All-in-One Printer that is failing the fax line condition test, even though AT&T checked and said it was OK. I would like to help.

 

Here is a support document that discusses different phone line types and various setup options - Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System.

 

I am not sure if they do, but you could see if your provider offers a Voice over IP(VoIP) service. Here is a support document you can refer to - Faxing with VoIP Services​.

 

Please let me know if this resolves the issue, or if you require further assistance.
 
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rb011
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UnitLeader2
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I feel your information will assist in resolving this issue.  Thank you!!!

 

UnitLeader2

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