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    Fix Windows 10 Update Issues

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HP photosmart printer will not copy

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The screen says "USB Device not compatible  Remove USB device from printer"  There is nothing in any of the card slots and never has been, but it will not let me copy with this flashing.  I have tried unplugging the printer but when I turn it back on it comes back up.  I don't know what else to try.

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Hello jbgteach. I understand you are having an issue connecting the printer to the computer via USB. I located a Microsoft forum that contains a resolution to this issue, and I think you should try the troubleshooting suggested: http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/my-new-hp-photomart-7525-series-...

 

If these steps do not resolve the issue, please respond with what printer you have, and the operating system of the computer. I will do my best to assist you. I'm only here to help!

 

Mario

I worked on behalf of HP.
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