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Frank524
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HP printer will not print color.

HP Recommended
HP OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

Cannot print color.  Printer cartridges are full.  Unable to align printer heads.  Print test page does not print color image.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

 

@Frank524

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the HP printer isn't printing color anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured genuine cartridges are being used?

Did you reseat or replace any low or empty cartridges?

 

While you respond to that, here's what I recommend for you:

 

Step 1: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Step 2: Check the estimated ink levels

Check estimated ink levels to see if any ink cartridges are critically low or empty.

 

Step 3: Replace any low or empty cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges display full ink levels.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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Frank524
Author
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HP Recommended
Thank you for your reply. Even though it showed my ink cartridges were not empty, I replaced them and that fixed the problem.
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Dvortex
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Message 4 of 4
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HP Recommended

Hello, @Frank524

 

Thanks for the update & Glad to know that you were able to fix the issue 🙂

 

Please consider marking the post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow :)​​​

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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