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al913
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HP psc 1350 blocked

HP Recommended
HP PSC 1350 All-in-One Printer
Windows 7

Hi!

 

First of all I apologize for any mistakes in my English, but I'm Italian.. I've got a problem with my HP PSC 1350 All-in-One printer: when I turn on the device,  the "ON" light remains fixed, and the others remain off.

 

I can't turn off the printer without removing the power, and the PC fails to recognize it when I connect with the USB cable. 

 

I don't know how to solve this problem, and I hope someone here knows how to help me. Thank you.

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Rainbow7000
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Message 2 of 2
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HP Recommended

Hello there! Welcome to the forums @al913 

 

I read your message about the problems you're having with your PSC 1350 and I would like to help!

 

I would like for you to power reset the printer, ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.

 

Afterwards, make a photocopy from the front of the printer.

 

Please reply back to me and let me know if the printer made copies successfully, and if you noticed any error messages on the printer.

 

Thank you, I hope to hear from you 🙂

a i n b o w 7000

I work on behalf of HP



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