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bg33yr
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HP software on iMac

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HP officejet4630
macOS 10.12 Sierra

HP software on my iMac does not give me option to print 4x6 size paper although this size available on printer.

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Dvortex
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Welcome to the HP Community @bg33yr!


I came across your message about the HP printer issue and wanted to pop in to help 🙂

 

Going through your post, I see that you are having issues while printing on 4x6 paper. I’d suggest you reset the printing system to its defaults to fix the issue. Here are the steps:
 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)


Now, go to http://hp.care/2oPGUS3 to change the paper settings and print in the 4x6 paper.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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