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Honor Student
Posts: 2
Member Since: ‎06-22-2012
Message 1 of 8 (948 Views)
Accepted Solution

HP solution center quit working all I get is a black screen

I have a HP Photosmart D 110 series, when I open HP solution center all I get is a Black screen with a HP symbol on it I tried reloading  with the same results.

0 Kudos
Accepted Solution

Re: HP solution center quit working all I get is a black screen

You might start over..

 

Try / Consider:

 

You might remove the existing printer software with this:

Fixit -- Fix problems with programs that can't be installed or uninstalled

 

  • Be sure to reboot the system after removing the existing software
  • IF using: Make sure the USB cable is disconnected by the time the system is rebooted and do NOT connected until after the software is installed
  • IF you are using an ethernet cable connected to a router, you can leave the cable connected to the printer
  • Download and Install the latest Full Feature Software from your printer's website.  Start at

    Support and Drivers

  • After the software is installed,
  • Reboot the system
  • Go back to the website, download and install any updates
  • Reboot, and log in...
  • Try Solution Center

 

 

View solution in context
Provost
Posts: 15,800
Member Since: ‎04-14-2009
Message 2 of 8 (941 Views)

Re: HP solution center quit working all I get is a black screen

You might start over..

 

Try / Consider:

 

You might remove the existing printer software with this:

Fixit -- Fix problems with programs that can't be installed or uninstalled

 

  • Be sure to reboot the system after removing the existing software
  • IF using: Make sure the USB cable is disconnected by the time the system is rebooted and do NOT connected until after the software is installed
  • IF you are using an ethernet cable connected to a router, you can leave the cable connected to the printer
  • Download and Install the latest Full Feature Software from your printer's website.  Start at

    Support and Drivers

  • After the software is installed,
  • Reboot the system
  • Go back to the website, download and install any updates
  • Reboot, and log in...
  • Try Solution Center

 

 

Kind Regards,
Dragon-Fur
Honor Student
Posts: 3
Member Since: ‎11-18-2013
Message 3 of 8 (768 Views)

Re: HP solution center quit working all I get is a black screen

I have done all that is suggested in the solution but I am still getting a black screen.

Driver and Software up to date, uninstalled and reinstalled. Flash player is up to date. Still cannot solve the problem.

 

Any help please?Smiley Sad

Retired
Posts: 15,163
Member Since: ‎09-02-2013
Message 4 of 8 (755 Views)

Re: HP solution center quit working all I get is a black screen

[ Edited ]

Hi MisterQ,

 

I'm sorry to hear that your Solution Center opens up to be a black screen. I understand you have uninstalled and reinstalled and have your Flash Player up to date. I would like to help and look into this further for you.

 

Could you please respond with your OS? Windows or Mac?

Also, please let me know your printers Model Number

 

Thank you! Smiley Happy

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎11-18-2013
Message 5 of 8 (745 Views)

Re: HP solution center quit working all I get is a black screen

Thank you for your reply.


OS............Windows XP

Model.......HP Photsmart c410b

 

It was working fine and one day I wanted to send a fax, opened HP Solution Centre and I have had a black screen ever since.

 

I will once again uninstall and reinstall all relevant software whilst I am waiting for your help.

 

Regards

 

 

QSmiley Frustrated

Retired
Posts: 15,163
Member Since: ‎09-02-2013
Message 6 of 8 (721 Views)

Re: HP solution center quit working all I get is a black screen

[ Edited ]

Hi MisterQ,

 

Thank you for your reply. I have located a troubleshooting document that I suggest following step by step to hopefully correct the issue you are having with Solution Center opening to a black screen.
 

HP Solution Center Displays a Black or Blank Screen

 

I hope this helps! Smiley Happy

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎11-18-2013
Message 7 of 8 (714 Views)

Re: HP solution center quit working all I get is a black screen

Thank you for getting back to me. I have found the problem. I was updating the Adobe Flash Player rather than uninstalling it and then reinstalling the latest version. After I did this it started working ok.

Thank you for your kind help.Smiley Very Happy

Provost
Posts: 15,800
Member Since: ‎04-14-2009
Message 8 of 8 (705 Views)

Re: HP solution center quit working all I get is a black screen

MisterQ,

 

Excellent - thanks for posting back your fix for the issue:

 

Uninstall Adobe Flash - Upgrade to latest version --  fixes Solution Center black screen

 

The information may help someone else with a similar issue.

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation