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flemflam
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HP support form 3524463

Have photosmart 5520 running on windows 7 64 bit. After replacing HP black ink cartridge will not print black ink only. Have cleaned print heads 3 or 4 times. Ink level shows black ink full and others with adequite ink. On diagnostic page black ink box is white and print is in brown. When set item up to print and nothing happens I go to devices and printers and ask to see what is printing it then shows 3 documents in que, no printing in black ink. When I put arrow on that it shows HP support form 3524463. When I call that up on support page it shows that nothing is there. Any ideas what to do next would be appreciated!

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HP support form 3524463

Hi there @flemflam,  I hope you're wellSmiley Happy

 

I noticed your post about the black ink no longer printing from your Photosmart 5520. I would suggest troubleshooting by following the steps in the guide below. If the black still will not print, I would at that point suggest calling HP to see about your replacement or trade in options.

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

 

If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

 

 

I hope my post was informational.

 

Have a great daySmiley Happy

a i n b o w 7000

I work on behalf of HP



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