We are having an issue with the gloss enhancer cartridges on our hp z3200ps printer. When we install a new cartridge it initially works, but we've had 3 cartridges that started registering as empty even though they are clearly not anywhere close to being empty...like half full or more. Then, as soon as we put in a new cartridge, the machine works fine. Anyone had any experience with defective cartridges, or do you think this is a printer issue? BTW, I have updated the machine with the latest firmware, and it did not solve the problem.
I doubt it is a defective cartridge because it worked initially right out of the box. I am guessing there is something wrong with your printer or the gloss enhancer printhead.
I would remove all the ink cartridges and all the printheads, I would then blot the gloss enhancer printhead onto a cloth soaked in hot water several times to try to clean the nozzles. I would then reboot the machine and install all inks one at a time to make sure the machine beeps and accepts them. Next, do the same with the printheads. Sometimes if the printhead is not outputting enough spray the machine may think the ink cartridge is empty. Once the machine has booted up, you can go into the menus for the ink cartridges and check out the details on that specific cartridge.