1. Make sure the printer is switched off with the Power key on the front of the printer and not with the power switch on the back of the printer. 2. For Call Agents who will request the user to perform certain troubleshooting actions, hold the Down and OK keys down and turn the printer on using the Power key. Wait about 5 seconds and release the Power key. Keep the other keys pressed. 3. Hold the Down and OK keys during power-up process until front panel reach 20 %, then release both keys. 4. For On-Site Engineers, hold the Up and OK keys down and turn the printer on using the Power key. Follow the same procedure described above. 5. Once inside the Service Tests Menu, use the arrow keys to scroll through the Service Tests selections. Press the OK key to begin a specific test when the required Service Test is highlighted. NOTE: The Service Tests work in a special mode that does not require full initialization of the printer. Therefore it is important that, once you have finished with the Service Tests, you must power off the printer and power on again before trying to print. In some cases a quick press of a button may not be recognized by the printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel. If the printer hangs up during a test, switch the printer off and restart from step 1.
Recover broken bag The purpose of this procedure is to return the printer to normal ready status after a broken bag has been detected in one of the Ink Cartridges. A badly broken bag will stop the printer from functioning and will need to be fixed and cleared of the error before the printer can continue printing normally. If ink leaks from the broken bag and leaves the confines of the ink cartridge, it could damage various parts of the printer. 1. Clean any ink out of the air tubes: see Clean air tubes on page 91. 2. Replace the Ink Cartridge that has the broken bag with a new Ink Cartridge. 3. Select Recover broken bag from the Ink Delivery System Test menu. 4. The front panel asks you to confirm that the air tubes are clean (contain no ink). 5. The front panel asks whether you want to remove the broken bag condition. 6. If you confirm, the printer checks all the Ink Cartridges for a broken bag and displays a message if any are found. 7. When the procedure is complete, the printer shuts down.
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