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HP4100 Issue printing on letterhead

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I am trying to print something on letterhead paper.  I have letterhead loaded in tray 2, plain paper loaded in tray 3.  The Paper Handling section is set correctly.  I can print my stuff on letterhead no problem, but all of a sudden, it will refuse to print on letterhead.  I have to go in to the GUI of the printer, swap the trays in the Paper Handling from Plain to Letterhead and back, power-cycle the printer, and it will start printing on Letterhead for a few days.  Then it will revert back to printing on plain paper again.  I am at a loss as to what to try.

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To start this sounds like it may be a configuration or communication issue. I am going to suggest that we start by removing the software and then installing the latest version of the software. If this leads to any further issues contact me again through this thread and I will continue to work with you on resolving it for good. 

 

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=29118&prodTypeId=18972&...

 

-Spencer 

 

PS have a wonderful day and a fantastic weekend! 

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25 16 0 2
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I have a tendency to think that it's not a configuration issue.  It worked for a long time with no issues, but for some reason, it would start printing what was supposed to be letterhead, on plain paper.  A quick swap of the paper handling, and a swap back, fixes the issue.

 

As for a connection issue, with it being a networked printer, I don't think it's that either.  Whatever is being printed is still printing out.

 

Can removing/reinstalling the software be done remotely?  I have 0 experience with that, so any step-by-step instructions would be helpful.

 

Also, any other posssible suggestions would be great!

 

Thanks.

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The removal and reinstallation can happen remotely, but to give you more precise instructions I will need to know what OS you are using. 

 

Let me know and I will get right back with you! 

 

-Spencer 

 

PS have a wonderful day! 

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I believe I have found the cause of this issue.  This only seems to be happening when the paper tray runs out of letterhead.  If it runs out, and I refill it, I must power-cycle the printer before it realizes that the tray has more letterhead paper in it.

 

I am using Windows 7 Pro x64.

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That is fantastic to hear! I am glad you are back up and running, and if you ever have any further questions or issues I hope that you remember the experience you had here on the forums and know that me and my colleagues are here almost 24-7 to help support you and your needs.

I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!

 

-Spencer

 

PS have a wonderful day!

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Hmm...  Following the same steps is no longer working...  Looks like I might have to try something else.

 

Also, does anyone know why this might happen in the first place?  This printer has been setup with this same configuration for years, and this only started happening a couple weeks ago.

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I think I might have found something...  I found this from an HP article:

 

When the HP LaserJet 4200 or 4300 series printer receives a print job, it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays. Using an "auto-select" process, it searches all available trays for the paper that satisfies the request, starting with the bottom tray and ending with the top tray (Tray 1). The printer begins printing the job as soon as it finds the proper type/size.
 
My thought process on this is tray 2 has letterhead.  It runs out of paper, so the printer reverts to tray 3.  Once it has "accepted" tray 3, even if you put more letterhead back in tray 2, it's still using tray 3 since it's the bottom tray, and that's where it starts.  Resetting the trays/power-cycling the printer resets which tray it looks for.
 
Does this thought process make sense to anyone else?
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I think that you hit the nail on the head there. You would have to somehow force the printer to recognize the new paper, and I think that the best way for you to do this is to perform a hard reset on the device or you can monitor the paper usage and maintain paper in the machine at all times. 

 

-Spencer 

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