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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 05:33 AM

HP Recommended
Product: HP4504
Operating System: Microsoft Windows 10 (32-bit)

I am trying to print on my HP4504 multi-function printer but, although it has a ready status and is connected to my network, it gets stuck saying "Now Printing" but nothing happens.  

 

I have gone through HP Doctor, turned it off and on, uninstalled and reinstalled the drivers but nothing helps.  Have also tried through HP e-print on my smartphone but the same thing happens (so I know it's the printer and not my laptop).  It will scan OK.

 

Anyone help please?

1 REPLY 1

‎04-27-2017 09:32 AM - edited ‎04-27-2017 09:33 AM

HP Recommended

@JackieV1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP ENVY 4504 e-All-in-One Printer. I also see that scanning to the computer is fine.

 

This issue could occur if print drivers are not configured properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2pDolkm

 

Also, let us know how the printer is connected to the computer (USB or wireless).

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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