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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 04:13 AM

HP Recommended
Product: HP5520
Operating System: Microsoft Windows 10 (64-bit)

today i moved the printer to clean my desk. a huge amount of ink got out from the bottom of the printer.

 

fontunally my desk has a sort of plastic glass and fortunally ^ 3 no ink fall down on the ground.

 

missed tons of € of damages in carpet and parquet...

 

another good design from HP. i really don't understand how it is possible this kind of problems... (have to read the manual to see if it is advices somewhere because i don't remember). sponges realeased the ink, not insufficient for heavy usage.

 

i'm really tired of this garbage printers in the last years... i can't even open withou damaging something so going to trash anyway. 

 

1 REPLY 1

‎05-31-2017 10:36 AM

HP Recommended

Hi @_pietro,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.
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