cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
RESOLVER1
New member
1 0 0 0
Message 1 of 2
183
Flag Post

HP5520 prints give stripes in black

HP Recommended
HP5520 Printer

The printer HP5520 gives horizontal strips in the black. This does not happen in cyaan, magenta and yellow.

I have used the printer head cleaning system on the printer. Also cleaned the printer heads, used video instruction.

This all doesn't give a better result.

What can I do to resolve this problem?

Thanks for your help!!!

1 REPLY 1
A4Apollo
Retired
Retired
17,747 10,786 1,302 1,750
Message 2 of 2
Flag Post
HP Recommended

Hi! @RESOLVER1, Thanks for stopping by HP forums!

  

I understand when you print from your printer you get black stripes.

  

Don't worry I'd like to help you out.

  

Did you make any changes to your printer?

  

Does this happen when copy from your printer?

  

Please provide the operating system you are running on your PC?

 

If you found defects on the Print Quality Diagnostic report, run an automated tool to clean the printhead.
Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
From the control panel home screen, touch the Settings icon (), and then touch Tools.
Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads and then prints a test page.
Review the print quality on the test page.
If the print quality on the test page is satisfactory, return to the current print job.
If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again.
If these steps resolved the issue, there is no need to continue troubleshooting. The following precautions might prevent the issue in the future.
Avoid leaving unprotected ink cartridges out of the printer for an extended period of time.
Always use the Power button to turn off the printer. This protects the ink cartridges from exposure to air.

 

Refer this article to further troubleshoot print quality issues.

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation